A toll-free number is a number that can receive an unlimited number of calls at the same time and redirect them to any device according to a set algorithm. Such solutions have a wide range of possibilities. By ordering a toll-free number, you can use the functions of a virtual PBX (private branch exchange) for free.
Toll-free is a multichannel direct number that provides users with a convenient set of services and functions. Depending on the served region, toll-free codes differ. For example, toll free UK numbers start with +44800, US virtual numbers have the +1800 code, etc. At the same time, the number and PBX are not tied to the actual location of the office, which means they will not change when moving.
You can connect to a virtual PBX and the numbers configured on it through the Internet connection. Its difference from an on-premise PBX is that it does not need expensive equipment, its installation, and maintenance. Users can manage the system themselves through a secure Internet connection and a convenient interface.
The sequence of operation is the following:
The main functions performed by virtual systems are call forwarding, hold, or transfer to another phone, as well as the ability to call several numbers at once (group call). The “call tag” function allows users to program keys for specific call targets to classify them and track the effectiveness of certain campaigns. The functions for creating a voice greeting and setting a call routing scenario are intuitive for users.
Virtual numbers are an excellent solution that allows bringing the “manager-client” communication to a higher level. This, in its turn, leads to increased customer loyalty and other entailed benefits. Thus, purchasing a toll-free number will help businesses get closer to their target audiences and improve provided services.
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