Virtual numbers (VNs) are completely cloud-based useful services. You just need an Internet connection to make and receive phone calls or text messages, so it’s easy to communicate with customers and colleagues from anywhere in the world. There’s no need to buy a new landline or mobile phone to use a VN. You can access your number simply by logging into your provider’s app via any device, PC, tablet, or mobile phone. When you’re ready to call back or send a text, just dial the desired number or tap one of your saved messages. The VoIP service provider will send voice data or text messages using only the power of the Internet. The experience is very similar to using your personal smartphone.
Feature peculiarities
There are SIP phones that connect to the Internet channel and are outwardly very similar to regular landline phones. They are often used by companies using IP telephony services for the office. There are also special programs (softphones) that allow you to make and receive calls to a VN. You need to connect a headset that combines a microphone and headphones to your computer to talk via a softphone. The second option is often used to save the cost of office telephony. This is a very convenient moment for a call center, where managers continuously make calls and answer incoming calls.
Variety of types
- City number, which contains the country code, area code, and telephone number itself.
- Mobile number.
- Toll-free numbers, the tariffs of which imply payment for incoming calls. At the same time, calls to the company at this number are free of charge. Such numbers are often used for hotlines, help desks, and customer support departments of federal companies and departments. Banks and other large organizations decide to buy the mentioned VN in order to emphasize their scale. Another reason to rent toll free UK numbers with courtesy calls for customers is to emphasize the company’s client focus.
Another way to be closer to the consumer is to rent numbers from different regions. This allows you to advertise the desired regional VN, depending on the geolocation of the user who visited the company’s website. The choice to order a service from different regions is relevant for companies that have a wide branch network. This option is also suitable for those who have distributor partners in different cities and even countries. Another case when VNs of different cities are necessary for the business is when a virtual office is enough to serve regional customers. Clients in the regions like to work with local suppliers and having a local VN is more trustworthy than metropolitan coordinates for regional clients. Such wide possibilities of the option in some situations seriously reduce the company’s costs. Many large representatives of the network business organize remote divisions in the regions.
Undeniable benefit
The combination of a VN and a cloud-based PBX provide many benefits for business process control and management. All calls are recorded in the PBX, so the option of missed ones is practically excluded. The situation is relevant even if all employees of the department are busy with telephone conversations and the subscriber can’t get through. You can quickly call back the missed call number because it is saved in the virtual PBX. Some providers even have features for an automatic callback on missed calls, when the desired employee is free. Call statistics and the ability to record and store conversations help resolve disputes within the company and more effectively manage external contacts with partners and customers. You can configure different levels of access to this information in some virtual PBXs. Usually, only department heads and senior management can take advantage of full access. The combined use of a VN and IP PBX leads to faster and more optimized communications, both internal and external. You can seriously raise the level of customer service and increase the loyalty of regular partners and counterparties to the company with proper management of virtual services.
Being on the lookout for the best IP provider for cooperation, choose the Freezvon Company, which may become a profitable partner for successful cooperation and active business development.
