Inside High Stream Moving’s approach to damage-free moves

With moving services becoming more and more available every day, the industry standards inevitably rise due to the competition. Even a small scratch on a single item out of a large inventory can be enough to destroy trust and lead to refund requests, negative reviews, and long-term brand harm. If you add the economic situation in the mix and the growing costs of already expensive household items, you can see how expert-level handling becomes the highest priority. 

High Stream Moving, a Canadian/USA moving service founded in 2015 by Andrey Struts, understands this trend very well, which is why it was able to grow from a simple Toronto-based piano moving business into an international company that secured partnerships with the Canadian Armed Forces and the local School Boards Association.

Here’s how High Stream Moving’s protection-first approach enabled it to complete over 1,000 successful long-distance and cross-border moves.

How High Stream Moving protects clients’ items

Although High Stream Moving started small, its founder Andrey Struts spent a lot of time analyzing industry problems on a global scale: from rushed jobs and untrained workers to cheap materials. That is why High Stream Moving was built around preventing these issues and ensuring accountability and precision while still staying a budget-friendly option.

“We made preventing damage a non-negotiable priority right off the bat. Every move begins with this mindset, and the entire company culture is all about respecting it during every step of the process,” says Andrey Struts, CEO of High Stream Moving. 

To ensure that, High Stream Moving spent a significant portion of time on establishing a workflow that covers all the possible weaknesses and guarantees that clients’ items are safe at all times. 

Everything starts with materials used — the company only chooses heavy-duty, double-wall boxes for fragile items, and custom wooden crates for artwork, large glass pieces, marble, or rare items. Combined with industrial-grade shrink wrap and thick moving blankets, this guarantees security, while corner guards for mirrors, TVs, and framed items go one step further.

However, materials alone won’t cut it — the approach itself is important as well. In its work, High Stream Moving relies on category-specific packing method, which establishes different rules for:

• Glass, ceramics, and stemware
• Electronics with original cables and components
• Antiques and collectibles
• Large furniture susceptible to scratches
• Lamps, oversized décor, and irregular shapes.

The team uses labels and directional arrows on every box and provides extra attention to items requiring careful tracking. High Stream Moving also regularly tests new materials and technologies to see if they can improve the process further.

On-site procedures and accountability systems

When High Stream Moving’s expert first arrives at the client’s location, they will start with a pre-move assessment, checking floors, doors, staircases, distinctive architectural features, and elevator restrictions, creating a written plan for protecting each problem area. When the team starts its work, it will use all the possible home protection materials: from non-slip coverings for hallways to stair railings and door jamb protectors.

The team schedules mandatory breaks to prevent fatigue-related mistakes and uses spotters to help movers carrying large items through tight areas. The team will confirm each fragile item is packed correctly, verify inventory and inspect straps, and follow a step-by-step checklist to prevent rushed mistakes.

The client always receives all the necessary documentation that ensures they are fully informed and legally protected. Any concerns are addressed immediately, and items are always placed exactly where requested, as long as it is safe and feasible.

How damage-free moving defines High Stream Moving’s reputation

Although most moving companies claim to prevent damage, few have multilayer systems like High Stream Moving to minimize any chances of it happening. When damage prevention is treated not just like an obvious concept, but as a measurable, thoroughly analyzed performance metric, it becomes significantly more effective. 

“At the end of the day, it’s all about consistency, and this is the most important quality you can bring to the table, especially when it comes to sensitive and complex high-value moves. We started with pianos, so we have extensive experience with this, and damage-free moves are the expected standard that is built through years of refinement,” says Andrey Struts, founder of High Stream Moving.

Ready to connect with High Stream Moving?

If you’re interested in High Stream Moving services, you can reach out to the team via the Contact Us page.