Benefits of an IT Support in a Firm

There is constant competition between hosting providers, which only intensifies every year. Each company strives to provide customers with the best conditions at reasonable prices. Many firms often do not hesitate to save on IT support. It is quite common for technical support to work during regular hours, most often until 19:00.

For the average user, this is acceptable, especially when it comes to shared hosting. If it was not possible to quickly resolve the issue, you can create a ticket, which will be answered tomorrow. But often urgent problems arise that need to be addressed here and now. And when it comes to dedicated servers, it’s even more serious.

Just imagine that your project, which needs 4 dedicated servers to work, keeps traffic at the level of 10,000 unique visitors per day, search engines index your site well, which is on the first page of Yandex and Google for its key queries.

Everything is fine, and your hoster sleeps peacefully from 19:00 to 10:00. Now imagine that the servers for some reason become unavailable at 20:00. You called technical support, where no one picked up the phone, unsubscribed a ticket marked “Urgent” and all you can still do is wait. And now some numbers. From 20:00 to 10:00 you will lose more than 5,000 visitors, and this is taking into account the fact that at 10:00 the servers will become available, which is far from a fact.

Also, Google and Yandex, which have been indexing your site for a long time and quickly, will slightly “take offense” at you and may throw out some of the pages from the search results. Thus, you will also lose potential new visitors. Not a weak gift to competitors, which, by the way, with a certain degree of probability, can be the main reason for the fall of servers, if you remember where we live.

But all this is easy to avoid – you need to carefully choose a hosting provider. Your business is powered by our servers. Our job is to provide clients with servers and support. 24/7 support. We understand very well what a good business image means. And, since we are focused on B2B interaction, we strive to ensure that it happens at the highest level.

Coretek provides 24/7 technical support to all of its customers. Given the stable uptime of servers, as well as the advantages of being located in the best European data centers, you can independently assess the obvious benefits of working with us. You called technical support, where no one picked up the phone, unsubscribed a ticket marked “Urgent” and all you can still do is wait. And now some numbers. From 20:00 to 10:00 you will lose more than 5,000 visitors, and this is taking into account the fact that at 10:00 the servers will become available, which is far from a fact. Building a reliable and stable business together with clients is part of our mission.

We hope this information was helpful.